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| Emergency Department On-call Strategies: From Team Management to Compensati ~ Kimberly Mobley Kimberly Mobley |
| Call Yourself a Manager! ~ Matthew Archer Mercury Business Books Matthew Archer |
| The Call Center Handbook: The Complete Guide to Starting, Running and Impro ~ Keith Dawson R & D Keith Dawson |
| ICMI's Call Center Management Dictionary: The Essential Reference for Conta ~ Brad Cleveland Call Center Press Brad Cleveland |
| Call Center Humor: The Best of Call Center Management Review, Volume 3 ~ Greg Levin Call Center Press Greg Levin |
| Make the Right Call ~ Triumph Books |
| Dance of Leadership, The: The Call for Soul in 21st Century Leadership ~ Peter Cammock Prentice Hall NZ Peter Cammock |
| The Call Centre Customer Care Pocketbook (Pocketbooks) ~ Mike Applegarth - Keith Posner Management Pocketbooks Mike Applegarth - Keith Posner |
| Call Center Operations Management Handbook and Study Guide (ICMI's Handbook ~ Brad Cleveland - Debbie Harne Call Center Press Brad Cleveland - Debbie Harne |
| Red-hot Cold Call Selling: Prospecting Techniques That Pay Off ~ Paul S. Goldner Amacom Paul S. Goldner |
| The Call Centre Dictionary: The Complete Guide to Call Centre and Customer ~ Madeline Bodin - Keith Dawson CMP Books Madeline Bodin - Keith Dawson |
| The Call Center Handbook: The Complete Guide to Starting, Running and Impro ~ Keith Dawson CMP Keith Dawson |
| Call Centers: Technology and Techniques ~ Jack A. Green South Western College Publishing Jack A. Green |
| Call Center Savvy: How to Position Your Call Center for the Business Challe ~ Keith Dawson CMP Keith Dawson |
| Designing the Best Call Center for Your Business, 2nd Edition: A Complete G ~ Brendan B. Read CMP Brendan B. Read |
| The Positive Coach Approach: Call Center Coaching for High Performance ~ Sally Cordova - Judy McKee AuthorHouse Sally Cordova - Judy McKee |
| Knock Your Socks Off Prospecting: How to Cold Call, Get Qualified Leads, an ~ William Miller - Ron Zemke Amacom William Miller - Ron Zemke |
| A Practical Guide to Call Center Technology: Select the Right Systems for T ~ Andrew Waite CMP Andrew Waite |
| Wow! That's What I Call Service: Stories of Great Customer Service from the ~ Don Hales - Derek Williams Ecademy Press Don Hales - Derek Williams |
| Driving Peak Sales Performance in Call Centers ~ Mary Murcott Call Center Press Mary Murcott |
| Vascular Diagnosis: A Multi-specialty Approach to Diagnosis and Management ~ Landes R G & Co Lippincott Williams & Wilkins Landes R G & Co |
| The Call Heard 'Round the World: VoIP and the Quest for Convergence ~ David Greenblatt Amacom David Greenblatt |
| Call Center Benchmarking ~ Roland Kantsperger Gabler, Betriebswirt.-Vlg Roland Kantsperger |
| Call Center Benchmarking: Deciding If Good Is Good Enough (Ichor Business Books) ~ Jon Anton - David Gustin Purdue University Press Jon Anton - David Gustin |
| Call to Treason: Tom Clancy's Op-Centre ~ Jeff Rovin Penguin Books Ltd Jeff Rovin |
| So...You Call Yourself a Leader: 4 Steps to Becoming One Worth Following ~ Kenneth N., PH.D. Siegel Priority Imprints Kenneth N., PH.D. Siegel |
| Tele-stress: Relief for Call Center Stress ~ Stephen Coscia R & D Stephen Coscia |
| The Call Centre Dictionary: The Complete Guide to Call Centre and Customer ~ Madeline Bodin - Keith Dawson CMP Books Madeline Bodin - Keith Dawson |
| Call Ducks and Duck Management (International Poultry Library) ~ Joseph Batty Beech Publishing House Joseph Batty |
| Wow! That's What I Call Service: Stories of Great Customer Service from the ~ Don Hales - Derek Williams Ecademy Press Don Hales - Derek Williams |
| Neonatology: Management, Procedures, On-Call Problems, Diseases and Drugs ( ~ Tricia Lacy Gomella - M.Douglas Cunningham McGraw-Hill Publishing Co. Tricia Lacy Gomella - M.Dougla... |
| Das ABC des Call Center Management. ~ Jan Peter Kruse Gabler, Betriebswirt.-Vlg Jan Peter Kruse |
| Call Center Operation: Design, Operation, and Maintenance: Design, Operatio ~ Duane Sharp Digital Press Duane Sharp |
| Winning at Customer Services and Call Centre Job Interviews Including Answe ~ Annette Lewis - Joe McDermott Anson Reed Limited Annette Lewis - Joe McDermott |
| Praxishandbuch Call Center. ~ Georg Rabbe Ecmc Gernot Gehrke Georg Rabbe |
| Call Center Technology Demystified: The No-Nonsense Guide to Bridging Custo ~ Lori Bocklund - Dave Bengtson Call Center Press Lori Bocklund - Dave Bengtson |
| The Call Center Dictionary: The Complete Guide to Call Center and Help Desk ~ Madeline Bodin - Keith Dawson R & D Madeline Bodin - Keith Dawson |
| 50 Ways to Improve Women's Lives: The Essential Guide for Achieving Health, ~ National Council of Womens Organizations Inner Ocean Publishing Inc,US National Council of Womens Or... |
| The Real-Time Contact Center: Strategies, Tactics, and Technologies for Bui ~ Donna Fluss Amacom Donna Fluss |
| Make That Call!: Winning Tactics for 101 Difficult Telephone Conversations ~ Iain Maitland Kogan Page Ltd Iain Maitland |
| When Women Call the Shots: The Developing Power and Influence of Women in T ~ Linda Seger Henry Holt & Company Linda Seger |
| The Positive Coach Approach: Call Center Coaching for High Performance ~ Sally Cordova - Judy McKee AuthorHouse Sally Cordova - Judy McKee |
| Not by the Seat of My Pants!: Leadership Lessons for the Call Center Superv ~ Anne G Nickerson iUniverse.com Anne G Nickerson |
| Manual De Supervision Del Centro De Contacto Con Clientes/ the Customer Cal ~ Michael D. Trotter Panorama Mexico Michael D. Trotter |
| Call to Treason (Tom Clancy's Op-Center) ~ Jeff Rovin Severn House Publishers Ltd Jeff Rovin |
| One Night at the Call Centre ~ Chetan Bhagat Black Swan Chetan Bhagat |
| Call Centre Work: Smile by Wire: v. 12, issue 4 (European Journal of Work a ~ Psychology Press Ltd |
| One Night @ the Call Center ~ Chetan Bhagat Rupa & Co Chetan Bhagat |
| Confessions of an Rx Drug Pusher: God's Call to Loving Arms ~ Gwen Olsen iUniverse.com Gwen Olsen |
| Call Center Management on Fast Forward: Succeeding in Today's Dynamic Custo ~ Brad Cleveland Cmp United Business Media Brad Cleveland |
| The Call Center Dictionary ~ Keith Dawson - Madeline Bodin Miller Freeman Books Keith Dawson - Madeline Bodin |
| Call Center Savvy: How to Position Your Call Center for the Business Challe ~ Keith Dawson CMP Keith Dawson |
| How to Become a Great Call Center Manager: Strategies and Solutions for the ~ Dan Coen DCD Publishing Dan Coen |
| Wake Up Your Call Center: Humanize Your Interaction Hub ~ Rosanne D'Ausilio Purdue University Press Rosanne D'Ausilio |
| One Night at the Call Center ~ Chetan Bhagat Ballantine Books Chetan Bhagat |
| How to Manage the IT Help Desk: A Guide for User Support and Call Center (C ~ Noel Bruton Butterworth-Heinemann Noel Bruton |
| Call Centres in a Digital World (Financial Technology Management Reports) ~ Max McKeown LLP Professional Publishing Max McKeown |
| Call to Treason: Tom Clancy's Op-Centre ~ Jeff Rovin Penguin Books Ltd Jeff Rovin |
| Successful Resumes and Interviews ~ Call Perrin - Peter Dublin Delmar Call Perrin - Peter Dublin |
| They Call Me Sparky: The Life Story of One of the Most Famous Baseball Mana ~ Sparky Anderson - Dan Ewald Sleeping Bear Press Sparky Anderson - Dan Ewald |
| The Electronic Call Auction - Market Mechanism and Trading: Building a Bett ~ Kluwer Academic Publishers |
| Call Center Operations Management Handbook and Study Guide (ICMI's Handbook ~ Brad Cleveland - Debbie Harne Call Center Press Brad Cleveland - Debbie Harne |
| Defusing the Time Bomb: A Christian Call to Get Out of Debt ~ Pamela Magnuson Trafford Publishing Pamela Magnuson |
| Online Customer Care: Applying Today's Technology to Achieve World-class Cu ~ Michael Cusack McGraw-Hill Education Michael Cusack |
| Moving Smartly Through 5-14: CALL Centre Smart Wheelchair: Supplementary Booklet ~ University of Edinburgh CALL Centre |
| Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbou ~ Brad Cleveland - Julia Mayben Call Center Press Brad Cleveland - Julia Mayben |
| Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Chan ~ Lisa M. Schwartz - Lana M. Ruffins - Natalie L. Petouhoff Prentice Hall Lisa M. Schwartz - Lana M. R... |
| Winning @ Call Centre: Confessions of a Calling Agent ~ Madhukar Yadav Wisdom Tree Madhukar Yadav |
| Customer Interaction Management: Developing Call Centres into Contact Centr ~ David James - Alex Kwiatkowski Ovum Ltd David James - Alex Kwiatkowski |
| Call Center Management (Course ILT) ~ Course Technology Course Technology Course Technology |
| Voice Care Guide for Call Centre Managers, A: Call Centre Staff as Professi ~ |
| Data Management: SQL Call Level Interface (CLI) (CAE Specification S.) ~ X/OPEN Company X/OPEN Co. X/OPEN Company |
| Customers: Arriving with a History and Leaving with an Experience - How to ~ Andrew Waite CMP Books Andrew Waite |
| Union-management Partnership Agreements,Productivity and the Scottish Economy ~ Gregor Call Scotecon Gregor Call |
| Call Center Sample Customer Satisfaction Forms ~ various - compilation Call Center Press various - compilation |
| 50 Ways to Improve Women's Lives: The Essential Guide for Achieving Health, ~ National Council of Womens Organizations Inner Ocean Publishing Inc,US National Council of Womens Or... |
| Re-organising Service Work: Call Centres in Germany and Britain ~ Ursula Holtgrewe - Christian Kerst - Karen Shire Ashgate Ursula Holtgrewe - Christian Kerst - Karen ... |
| Never Cold Call Again: Achieve Sales Greatness Without Cold Calling ~ Frank J. Rumbauskas John Wiley & Sons Inc Frank J. Rumbauskas |
| AIE CALL CENTER MANAGEMENT ~ COURSE TECHNOLOGY International Thomson Publishing COURSE TECHNOLOGY |
| Call Management and Cost Control: A Handbook for Telephone System Administrators ~ Derek Rodgers Rodgers Consultancy Services Derek Rodgers |
| Computer Telephony Integration: from Call Centre to Desktop: From Call Cent ~ David Bradshaw - Madan Sheina - Simon Glassman - Mary Ann O'Loughlin Ovum Ltd David Bradshaw - Madan... |
| English and the Indian Call Centre Adventure ~ Christine Ellis theLetterhouse Christine Ellis |
| Online Customer Care: Applying Today's Technology to Achieve World-class Cu ~ Michael Cusack McGraw-Hill Education Michael Cusack |
| AIE CALL CENTER ~ COURSE TECHNOLOGY International Thomson Publishing COURSE TECHNOLOGY |
| Datenschutz im Call-Center. ~ Peter Gola Datakontext Fachverlag G Peter Gola |
| Navigating the Customer Contact Center in the 21st Century: A Technology an ~ William Durr Advanstar Marketing Services William Durr |
| Call Handling Operations S/NVQ: Level 2 ~ Keith Bowen - Peter Richardson - Yvonne Munn Heinemann Educational Publishers Keith Bowen - Peter Ri... |
| Call Center Operations: A Guide for Your Journey to Best-practice Processes ~ Peggy Newton Amer Productivity Center Peggy Newton |
| *E-Assess Call Center Success ~ FINCH Course Technology FINCH |
| Designing the Best Call Center for Your Business: A Complete Guide for Loca ~ Brendan B. Read McGraw-Hill Education Brendan B. Read |
| Call Center Management on Fast Forward: Succeeding in Today's Dynamic Custo ~ Brad Cleveland Cmp United Business Media Brad Cleveland |
| "Call the Manager!": From the Diaries of a Hotelier ~ Jean Burca 372 Garajau Jean Burca |
| Hosted Telecom & Call Center Services ~ Josee, G.M.L. Berg - Ron, J. Berg Lulu.com Josee, G.M.L. Berg - Ron, J. Berg |
| Call Ducks and Duck Management (International Poultry Library) ~ Joseph Batty Beech Publishing House Joseph Batty |
| Developments in the Call Centre Industry (Routledge Studies in Business Org ~ Routledge |
| The Electronic Call Auction - Market Mechanism and Trading: Building a Bett ~ Kluwer Academic Publishers |
| Inbound Call Centers: Design, Implementation and Management (Telecommunicat ~ Robert A. Gable Artech House Robert A. Gable |
| Knock Your Socks Off Prospecting: How to Cold Call, Get Qualified Leads, an ~ William Miller - Ron Zemke Amacom William Miller - Ron Zemke |
| Call Center (Course ILT) ~ Course Technology Course Technology Course Technology |
| Defusing the Time Bomb: A Christian Call to Get Out of Debt ~ Pamela Magnuson Trafford Publishing Pamela Magnuson |
| Make That Call! (Creating Success) ~ Iain Maitland Kogan Page Ltd Iain Maitland |
| Leveraging Call Center Investments to Enhance Customer Satisfaction ~ Kathryn Jackson - William Bleuel American Productivity & Quality Center Kathryn Jackson - William Bl... |
| Please, Don't Call My Mother!: How Parents and Schools Can Team Up to Get K ~ John Lazares - Coleen Armstrong Parenting Press John Lazares - Coleen Armstrong |
| OE: Call-centre Software (Ovum Evaluates) ~ David Bradshaw Ovum Ltd David Bradshaw |
| The Call Centre Customer Care Pocketbook (Pocketbooks) ~ Mike Applegarth - Keith Posner Management Pocketbooks Mike Applegarth - Keith Posner |
| Managerial Economics ~ S.T. Call - William L. Holahan Wadsworth S.T. Call - William L. Holahan |
| Call Center Fur Dummies ~ Real Bergevin Wiley-VCH Real Bergevin |
| Call Centre Work: Smile by Wire: v. 12, issue 4 (European Journal of Work a ~ Psychology Press Ltd |
| Please, Don't Call My Mother!: How Parents and Schools Can Team Up to Get K ~ John Lazares - Coleen Armstrong Parenting Press John Lazares - Coleen Armstrong |
| So...You Call Yourself a Leader: 4 Steps to Becoming One Worth Following ~ Kenneth N., PH.D. Siegel Priority Imprints Kenneth N., PH.D. Siegel |
| Call Centre ~ S. Pankaj APH Publishing Corporation S. Pankaj |
| Fraud Prevention Techniques for Credit Card Fraud ~ David A. Montague Trafford Publishing David A. Montague |
| Tropical Forests: A Call for Action ~ International Task Force Staff World Resources Institute,U.S. International Task Force Staff |
| Call to Purpose: Mission-centered Change at Three Liberal Arts Colleges (Ro ~ Matthew Hartley Routledge, Inc Matthew Hartley |
| The Call Heard 'Round the World: VoIP and the Quest for Convergence ~ David Greenblatt Amacom David Greenblatt |
| Call Centre Love Song (Salt Modern Poets) ~ Ian Gregson Salt Publishing Ian Gregson |
| ICMI's Pocket Guide to Call Center Management Teams: A Convenient, Portable ~ Brad Cleveland Call Center Press Brad Cleveland |
| DDV Call Center Jahrbuch 2005 ~ Hanna Mayer Haufe Mediengruppe Hanna Mayer |
| Why Do They Call It Business If It's Mostly Politics? ~ Mike Latimer Universal Publishers,US Mike Latimer |
| Network-based Call Centre Services (Ovum Report) ~ Roger Walton Ovum Ltd Roger Walton |
| Global Call Centres: Achieving Outstanding Customer Service Across Cultures ~ Erik Granered Nicholas Brealey Publishing Ltd Erik Granered |
| Transforming America's Schools: An Administrators' Call to Action ~ John Murphy - Jeffry Schiller Open Court Publishing Co ,U.S. John Murphy - Jeffry Schiller |
| The Call for Diversity: Pressure, Expectation and Organizational Response i ~ David J. Siegel Routledge, Inc David J. Siegel |
| Not by the Seat of My Pants!: Leadership Lessons for the Call Center Superv ~ Anne G Nickerson iUniverse.com Anne G Nickerson |
| Call Center Continuity Planning ~ Jim Rowan - Sharon Rowan Auerbach Publishers Inc. Jim Rowan - Sharon Rowan |
| How to Get a Headhunter to Call ~ Howard S. Freedman John Wiley & Sons Inc Howard S. Freedman |
| Profiting from Teleservices: An Operational Guide to Call Center Technologi ~ Charles E. Day McGraw-Hill Education Charles E. Day |
| Cases in Call Center Management ~ Richard Feinberg - Lynne Bennington - Ko de Ruyter Jaico Publishing House Richard Feinberg - Lynne B... |
| Make That Call! (Creating Success) ~ Iain Maitland Kogan Page Ltd Iain Maitland |
| ICMI's Pocket Guide to Call Center Management Teams: A Convenient, Portable ~ Brad Cleveland Call Center Press Brad Cleveland |
| Call Centres: Maximising Performance - 16 Tried and Tested Activities to De ~ Tony Lockwood Fenman Ltd Tony Lockwood |
| Student Cheating and Plagiarism in the Internet Era: A Wake-up Call for Edu ~ Ann Lathrop - Kathleen E. Foss Greenwood Press Ann Lathrop - Kathleen E. Foss |
| Call Center Success-50 Min: Essential Skills for Csrs (Crisp Fifty-Minute Books) ~ Finch Crisp Publications Inc Finch |
| *Nh IE Call Center ~ New Horizons Course Technology New Horizons |
| Call Center Agent Motivation and Compensation, the Best of Call Center Mana ~ Call Center Press |
| Gower Handbook of Call and Contact Centre Management ~ Natalie Calvert Gower Publishing Ltd Natalie Calvert |
| Inbound Call Centers: Design, Implementation and Management (Telecommunicat ~ Robert A. Gable Artech House Robert A. Gable |
| Call Centers for Dummies (For Dummies) ~ Real Bergevin John Wiley and Sons Real Bergevin |
| The Executive Guide to Call Center Metrics ~ James C. Abbott Robert Houston Smith Publishers James C. Abbott |
| "Call the Manager!": From the Diaries of a Hotelier ~ Jean Burca 372 Garajau Jean Burca |
| Wake Up Your Call Center: Humanize Your Interaction Hub ~ Rosanne D'Ausilio Purdue University Press Rosanne D'Ausilio |
| Winning at Customer Services and Call Centre Job Interviews Including Answe ~ Annette Lewis - Joe McDermott Anson Reed Limited Annette Lewis - Joe McDermott |
| Call Center Agent Motivation and Compensation, the Best of Call Center Mana ~ Call Center Press |
| Call Centers: Technology and Techniques ~ Jack A. Green South Western College Publishing Jack A. Green |
| Bird Sounds: How and Why Birds Sing, Call, Chatter, and Screech ~ Barry Kent Mackay Stackpole Books,U.S. Barry Kent Mackay |
| Call to Action: Secret Formulas to Improve Online Results ~ Bryan Eisenberg - Jeffrey Eisenberg - Lisa T. Davis Nelson Books an imprint of Thomas Nelson Publish... |
| Re-organising Service Work: Call Centres in Germany and Britain ~ Ursula Holtgrewe - Christian Kerst - Karen Shire Ashgate Ursula Holtgrewe - Christian Kerst - Karen ... |
| Call Center Agent Retention and Turnover: The Best of Call Center Managemen ~ L. Ahearn - B. Bauer - J. B. Kerwin Call Center Press L. Ahearn - B. Bauer - J. B. Kerwin |
| Why Do They Call It Business If It's Mostly Politics? ~ Mike Latimer Universal Publishers,US Mike Latimer |
| *Clt Call Center ~ CRISP LEARNING Crisp Publications Inc CRISP LEARNING |
| *Nh IE Call Center Management ~ New Horizons Course Technology New Horizons |
| Call Center Forecasting and Scheduling : The Best of Call Center Management ~ Gerry Barber - Brad Cleveland - Gordon McPherson Call Center Press Gerry Barber - Brad Cleveland - G... |
| Hosted Telecom & Call Center Services ~ Josee, G.M.L. Berg - Ron, J. Berg Lulu.com Josee, G.M.L. Berg - Ron, J. Berg |
| One Night at the Call Center ~ Chetan Bhagat Ballantine Books Chetan Bhagat |
| Neonatology: Management, Procedures, On-Call Problems, Diseases and Drugs ( ~ Tricia Lacy Gomella - M.Douglas Cunningham McGraw-Hill Publishing Co. Tricia Lacy Gomella - M.Dougla... |
| *Clt Call Center W/Video ~ Crisp Learning Course Technology Crisp Learning |
| Call Centre ~ S. Pankaj APH Publishing Corporation S. Pankaj |
| Successful Cold Call Selling ~ Lee Boyan Amacom Lee Boyan |
| The Call to Lead: How Ordinary People Become Extraordinary Leaders ~ Andrew Harvey Cypress Publishing Group Andrew Harvey |
| Call Center Continuity Planning ~ Jim Rowan - Sharon Rowan Auerbach Publishers Inc. Jim Rowan - Sharon Rowan |
| Making Every Call Count: A Telephone Skills Pack (Basic Skills at Work) ~ Jan Nightingale - Janet Rees avantibooks limited Jan Nightingale - Janet Rees |
| Call Center (Course ILT) ~ Course Technology Course Technology Course Technology |
| Successful Cold Call Selling ~ Lee Boyan Amacom Lee Boyan |
| Call Center Success: Group Training Program ~ Crisp Learning |
| The Real-Time Contact Center: Strategies, Tactics, and Technologies for Bui ~ Donna Fluss Amacom Donna Fluss |
| Call Center Performance Enhancement Using Simulation and Modeling (Customer ~ Jon Anton - Bill Hall - Vivek Bapat Purdue University Press Jon Anton - Bill Hall - Vivek Bapat |
| Gower Handbook of Call and Contact Centre Management ~ Natalie Calvert Gower Publishing Ltd Natalie Calvert |
| The Multichannel Call Center Study Final Report ~ Call Center Press - Research Strategies International - Incoming Calls Management Call Center Press ... |
| Speak Right for a Call Centre Job: A Complete Training Guide for Internatio ~ Arjun Raina Penguin Books,India Arjun Raina |
| Speak Right for a Call Centre Job: A Complete Training Guide for Internatio ~ Arjun Raina Penguin Books,India Arjun Raina |
| Never Cold Call Again: Achieve Sales Greatness Without Cold Calling ~ Frank J. Rumbauskas John Wiley & Sons Inc Frank J. Rumbauskas |
| Complete Call Center Package ~ American Productivity & Quality Center |
| A Practical Guide to Call Center Technology: Select the Right Systems for T ~ Andrew Waite CMP Andrew Waite |
| Effective Call Center Training: Soft Skills ~ Excel Books |
| Performance Analysis and Optimization of Inbound Call Centers (Lecture Note ~ Raik Stolletz Springer-Verlag Berlin and Heidelberg GmbH & Co. K Raik Stolletz |
| Call Center. Jobchance für Menschen mit körperlicher Behinderung. ~ Jennifer Jahnke Ecmc Gernot Gehrke Jennifer Jahnke |
| Call Centres in Scotland in 2000: Including a Study of Foreign Language Res ~ Philip Taylor - Peter Bain Rowan Tree P. Philip Taylor - Peter Bain |
| How to Manage the IT Help Desk: A Guide for User Support and Call Center (C ~ Noel Bruton Butterworth-Heinemann Noel Bruton |
| Financial Accounting ~ P. Barnes - M. Brown - W. Call - A. Drew University of New South Wales Press (UNSW Press) P. Barnes ... |
| Effective Call Center Training: Soft Skills ~ Excel Books |
| Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Chan ~ Lisa M. Schwartz - Lana M. Ruffins - Natalie L. Petouhoff Prentice Hall Lisa M. Schwartz - Lana M. R... |
| Successful Resumes and Interviews ~ Call Perrin - Peter Dublin Delmar Call Perrin - Peter Dublin |
| Wake Up Your Call Center: Humanizing Your Interaction Hub (Customer Access ~ Rosanne D'Ausilio Purdue University Press Rosanne D'Ausilio |
| ICMI's Call Center Management Dictionary: The Essential Reference for Conta ~ Brad Cleveland Call Center Press Brad Cleveland |
| Call Center Fur Dummies ~ Real Bergevin Wiley-VCH Real Bergevin |
| Confessions of an Rx Drug Pusher: God's Call to Loving Arms ~ Gwen Olsen iUniverse.com Gwen Olsen |
| The Secrets Of Successful Telesales: Make Every Call Count ~ Alfred Tack Vermilion Alfred Tack |
| Call to Treason (Tom Clancy's Op-Center) ~ Jeff Rovin Severn House Publishers Ltd Jeff Rovin |
| Call Handling Operations S/NVQ: Level 2 ~ Keith Bowen - Peter Richardson - Yvonne Munn Heinemann Educational Publishers Keith Bowen - Peter Ri... |
| Neonatology: Management, Procedures, On-Call Problems, Diseases and Drugs ( ~ Tricia Lacy Gomella - M.Douglas Cunningham McGraw-Hill Publishing Co. Tricia Lacy Gomella - M.Dougla... |
| Call Center Leadership and Business Management Handbook and Study Guide ~ Brad Cleveland - Debbie Harne Call Center Press Brad Cleveland - Debbie Harne |
| Call Centre Love Song (Salt Modern Poets) ~ Ian Gregson Salt Publishing Ian Gregson |
| Perfect Phrases for the Sales Call (Perfect Phrases) ~ Bill Brooks McGraw-Hill Publishing Co. Bill Brooks |
| Winning @ Call Centre: Confessions of a Calling Agent ~ Madhukar Yadav Wisdom Tree Madhukar Yadav |
| Call Center Success-50 Min: Essential Skills for Csrs (Crisp Fifty-Minute Books) ~ Finch Crisp Publications Inc Finch |
| Student Cheating and Plagiarism in the Internet Era: A Wake-up Call for Edu ~ Ann Lathrop - Kathleen E. Foss Greenwood Press Ann Lathrop - Kathleen E. Foss |
| Profiting from Teleservices: An Operational Guide to Call Center Technologi ~ Charles E. Day McGraw-Hill Education Charles E. Day |
| Bird Sounds: How and Why Birds Sing, Call, Chatter, and Screech ~ Barry Kent Mackay Stackpole Books,U.S. Barry Kent Mackay |
| The Call for Diversity: Pressure, Expectation and Organizational Response i ~ David J. Siegel Routledge, Inc David J. Siegel |
| Call to Purpose: Mission-centered Change at Three Liberal Arts Colleges (Ro ~ Matthew Hartley Routledge, Inc Matthew Hartley |
