| 1 - 200 |
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| Process Reengineering: The Key to Achieving Breakthrough Success ~ Lou Roberts McGraw-Hill Education Lou Roberts |
| Ten Tools for Quality (American Media How-to Books) ~ Richard Y. Chang American Media Inc,US Richard Y. Chang |
| Academic Initiatives in Total Quality for Higher Education ~ Gilmour Drummond Publishing |
| Service/Quality Solution: Using Service Management to Gain Competitive Advantage ~ David A. Collier Irwin Professional (USA) David A. Collier |
| Beyond Total Quality Management: Toward the Emerging Paradigm (McGraw-Hill ~ Greg Bounds - Gipsie Ranney - Lyle Yorks - Mel Adams McGraw-Hill Education (ISE Editions) Greg Bound... |
| After the Quality Audit ~ J Russell - T. Regel Gilmour Drummond Publishing J Russell - T. Regel |
| Six Sigma Software Development ~ Christine B. Tayntor Auerbach Publishers Inc. Christine B. Tayntor |
| Everyone's Problem Solving Handbook: Step-by-Step Solutions for Quality Imp ~ Michael R. Kelly Productivity Press, Incorporated Michael R. Kelly |
| Reinventing Lean: Introducing Lean Management into the Supply Chain ~ Gerhard Plenert Butterworth-Heinemann Gerhard Plenert |
| Quality Yearbook ~ James Cortada McGraw-Hill Education James Cortada |
| Quality Management and Qualification Needs: Quality and Personnal Concepts ~ Physica-Verlag GmbH & Co |
| 5S Pocket Guide ~ Jim Peterson - Roland Smith Productivity Press, Incorporated Jim Peterson - Roland Smith |
| Delivering Effective Training Sessions (Fifty-Minute) ~ Geri E. H. McArdle Crisp Publications Inc Geri E. H. McArdle |
| GMP/ISO Quality Audit Manual for Healthcare Manufacturers and Their Supplie ~ Leonard Steinborn Interpharm Press Inc,US Leonard Steinborn |
| Quality of Service: Delivering QoS on the Internet and in Corporate Networks ~ Paul Ferguson - Geoff Huston John Wiley & Sons Inc Paul Ferguson - Geoff Huston |
| To Satisfy and Delight Your Customer: How to Manage for Customer Value ~ William J. Pardee Dorset House Publishing Co Inc.,U.S. William J. Pardee |
| The Oliver Wight Class A Checklist for Business Excellence (Oliver Wight Ma ~ Oliver Wight International Inc. John Wiley & Sons Inc Oliver Wight International Inc. |
| Handbook of Systems Engineering and Management (Wiley Series in Systems Eng ~ Andrew P. Sage - William B. Rouse John Wiley & Sons Inc Andrew P. Sage - William B. Rouse |
| Handbook of Strategies and Tools for the Learning Company ~ C.Carl Pegels Productivity Press, Incorporated C.Carl Pegels |
| The Executive Guide to Understanding and Implementing Lean Six Sigma: The F ~ Robert M. Meisel - Steven J. Babb - Steven F. Marsh - James P. Schlichting Amer Society for Quality ... |
| Balanced Scorecard Step-by-step for Government and Nonprofit Agencies ~ P.R. Niven John Wiley & Sons Inc P.R. Niven |
| Breakthrough Design for Six Sigma: A Holistic Approach to Growth and Innovation ~ Rajesh Jugulum John Wiley & Sons Inc Rajesh Jugulum |
| I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Orga ~ John Seddon Vanguard Consulting Ltd John Seddon |
| Benchmarking for Best Practices in the Public Sector: Achieving Performance ~ Patricia Keehley - Steven Medlin - Sue Macbride - Laura Longmire Jossey Bass Wiley Patricia Keehley ... |
| Benchmarking Strategies: A Tool for Profit Improvement ~ Bob Reider John Wiley & Sons Inc Bob Reider |
| Total Project Control: A Manager's Guide to Integrated Project Planning, Me ~ Stephen A. Devaux John Wiley & Sons Inc Stephen A. Devaux |
| Root Cause Analysis: Improving Performance for Bottom Line Results (Plant E ~ R.J. Latino - K.C. Latino CRC Press Inc R.J. Latino - K.C. Latino |
| Call Center Operations Management Handbook and Study Guide (ICMI's Handbook ~ Brad Cleveland - Debbie Harne Call Center Press Brad Cleveland - Debbie Harne |
| Six Sigma for Everyone ~ George Eckes John Wiley & Sons Inc George Eckes |
| The Kaizen Blitz: Accelerating Breakthroughs in Productivity and Performanc ~ Anthony Laraia - Patricia E. Moody - Robert Hall John Wiley & Sons Inc Anthony Laraia - Patricia E. ... |
| Poka-yoke: Improving Product Quality by Preventing Defects (Improve Your Pr ~ Nikkan Kogyo Shimbun Productivity Press, Incorporated Nikkan Kogyo Shimbun |
| Quality of Service Control in High-speed Networks ~ H.Jonathan Chao - Xiaolei Guo John Wiley & Sons Inc H.Jonathan Chao - Xiaolei Guo |
| Total Project Control: A Manager's Guide to Integrated Project Planning, Me ~ Stephen A. Devaux John Wiley & Sons Inc Stephen A. Devaux |
| The New Lean Toolbox: Towards Fast, Flexible Flow ~ John Bicheno PICSIE Books John Bicheno |
| Lean Six SIGMA That Works: A Powerful Action Plan for Dramatically Improvin ~ Bill Carreira - Bill Trudell AMACOM/American Management Association Bill Carreira - Bill Trudell |
| Service Design for Six Sigma: A Roadmap for Excellence ~ Bassem S. El-Haik - David M. Roy John Wiley & Sons Inc Bassem S. El-Haik - David M. Roy |
| Integrating Total Quality Management in a Library Setting ~ Haworth Press Inc.,U.S. |
| Field Casework: Methods for Consulting to Small and Startup Businesses (Ent ~ Lisa K. Gundry - Aaron Buckho Sage Publications, Inc Lisa K. Gundry - Aaron Buckho |
| Passing Your ISO 9000/QS-9000 Audit: A Step-by-Step Guide ~ Donald A. Sanders - C.Frank Scott St Lucie Press Donald A. Sanders - C.Frank Scott |
| Managing Finance for Quality: Bottom-line Results from Top-level Commitment ~ James A.F. Stoner - Frank M. Werner William C. Brown James A.F. Stoner - Frank M. Werner |
| Reinventing Lean: Introducing Lean Management into the Supply Chain ~ Gerhard Plenert Butterworth-Heinemann Gerhard Plenert |
| Total Quality Project Management for the Design Firm ~ Frank Stasiowski John Wiley & Sons Inc Frank Stasiowski |
| The Kaizen Blitz: Accelerating Breakthroughs in Productivity and Performanc ~ Anthony Laraia - Patricia E. Moody - Robert Hall John Wiley & Sons Inc Anthony Laraia - Patricia E. ... |
| Benchmarking- Concept and Practice with Particular Reference to the Finance ~ Ghobadian - Woo - Gallearr CIMA Publishing Ghobadian - Woo - Gallearr |
| Six Sigma for Green Belts and Champions: Foundations, DMAIC, Tools, Cases, ~ Howard S. Gitlow - David M. Levine Prentice Hall Howard S. Gitlow - David M. Levine |
| ISO 9000 Quality System Assessment Handbook ~ David Hoyle Butterworth-Heinemann David Hoyle |
| Managing Six Sigma: A Practical Guide to Understanding, Assessing and Imple ~ Forrest W. Breyfogle III John Wiley & Sons Inc Forrest W. Breyfogle III |
| Six Sigma for Financial Professionals (Wiley Essentials) ~ D.H. Stamatis John Wiley & Sons Inc D.H. Stamatis |
| Strategic Benchmarking Reloaded with Six Sigma: Improving Your Companys Per ~ Gregory H. Watson John Wiley & Sons Gregory H. Watson |
| Six Sigma for Financial Professionals (Wiley Essentials) ~ D.H. Stamatis John Wiley & Sons Inc D.H. Stamatis |
| The Quality Audit for ISO 9001:2000: A Practical Guide ~ David Wealleans Gower Publishing Ltd David Wealleans |
| Assessing Business Excellence ~ Butterworth-Heinemann |
| Customer Inspired Quality: Looking Backward Through the Telescope (Warren B ~ James G. Shaw Jossey Bass Wiley James G. Shaw |
| Quality Issues in Heritage Visitor Attractions ~ Ian Yeoman Butterworth-Heinemann Ian Yeoman |
| Project Planning and Control ~ Albert Lester Butterworth-Heinemann Albert Lester |
| Collaborative Process Improvement: With Examples from the Software World ~ Celeste Yeakley - Jeff Fiebrich John Wiley & Sons Inc Celeste Yeakley - Jeff Fiebrich |
| Financially Focused Quality: TQM in the 21st Century ~ Thomas Cappels St Lucie Press Thomas Cappels |
| Process Mastering: How to Establish and Document the Best Known Way to Do a ~ Ray W. Wilson - Paul Harsin Quality Resources Ray W. Wilson - Paul Harsin |
| The Think Factory: Managing Today's Most Precious Resource: People! (Micros ~ Susan D. Conway John Wiley & Sons Inc Susan D. Conway |
| Balanced Scorecard Step-by-step for Government and Nonprofit Agencies ~ P.R. Niven John Wiley & Sons Inc P.R. Niven |
| Design for Six Sigma for Green Belts and Champions: Applications for Servic ~ Howard S. Gitlow - David M. Levine - Edward A. Popovich Prentice Hall Howard S. Gitlow - David M. Le... |
| Total Quality Management: Text, Cases and Readings ~ Joel E. Ross Kogan Page Ltd Joel E. Ross |
| Customer-centered Supply Chain Management: A Link-by-link Guide ~ Fred A. Kuglin Amacom Fred A. Kuglin |
| Six Sigma--The First 90 Days ~ Stephen A. Zinkgraf Prentice Hall Stephen A. Zinkgraf |
| Accelerating Process Improvement Using Agile Techniques ~ Deborah L. Jacobs Auerbach Publishers Inc. Deborah L. Jacobs |
| Customer Satisfaction Measurement for ISO 9000: 2000 ~ Bill Self - Greg Roche Butterworth-Heinemann Bill Self - Greg Roche |
| Measuring Organizational Improvement Impact: A Practical Guide to Successfu ~ Richard Y. Chang - Paul De Young Pfeiffer Wiley Richard Y. Chang - Paul De Young |
| Total Quality Management: Strategies and Techniques Proven at Todays Most S ~ Stephen George - Arnold Weimerskirch John Wiley & Sons Stephen George - Arnold Weimerskirch |
| Facilitating the Project Lifecycle: The Skills and Tools to Accelerate Prog ~ Tammy Adams - Janet A. Means Pfeiffer Wiley Tammy Adams - Janet A. Means |
| Quality in Action: Ninety-three Lessons in Leadership, Participation and Me ~ Patrick L. Townsend - Joan E. Gebhardt John Wiley & Sons Inc Patrick L. Townsend - Joan E. Gebhardt |
| Service Design for Six Sigma: A Roadmap for Excellence ~ Bassem S. El-Haik - David M. Roy John Wiley & Sons Inc Bassem S. El-Haik - David M. Roy |
| Laboratory Information Management Systems ~ Christine Paszko - Elizabeth Turner Marcel Dekker Ltd Christine Paszko - Elizabeth Turner |
| What Went Wrong?: Case Studies of Process Plant Disasters: Case Histories o ~ Trevor A. Kletz Gulf Professional Publishing Trevor A. Kletz |
| The Project Meeting Facilitator: Facilitation Skills to Make the Most of Pr ~ Tammy Adams - Janet A. Means Jossey Bass Wiley Tammy Adams - Janet A. Means |
| ISO 9000: 2000 Auditing Using the Process Approach ~ Hoyle Butterworth-Heinemann Ltd Hoyle |
| Driving Excellence: How the Aggregate System Turned Microchip Technology fr ~ Steve Sanghi - Mike J. Jones John Wiley & Sons Inc Steve Sanghi - Mike J. Jones |
| Facilitating the Project Lifecycle: The Skills and Tools to Accelerate Prog ~ Tammy Adams - Janet A. Means Pfeiffer Wiley Tammy Adams - Janet A. Means |
| Collaborative Process Improvement: With Examples from the Software World ~ Celeste Yeakley - Jeff Fiebrich John Wiley & Sons Inc Celeste Yeakley - Jeff Fiebrich |
| Beyond Value at Risk: New Science of Risk Management (Frontiers in Finance) ~ Kevin Dowd John Wiley and Sons Ltd Kevin Dowd |
| The Improvement Guide: A Practical Approach to Enhancing Organizational Per ~ Langley - Kevin M. Nolan - Thomas W. Nolan - Clifford L. Norman - Lloyd P. Provost Jossey Bass Wiley... |
| Juran Institute's Six Sigma: Breakthrough and Beyond ~ Joseph A. De Feo - William Barnard - Juran Institute McGraw-Hill Publishing Co. Joseph A. De Feo - W... |
| Performance Dashboards: Measuring, Monitoring, and Managing Your Business ~ Wayne W. Eckerson John Wiley & Sons Inc Wayne W. Eckerson |
| Strategic Benchmarking Reloaded with Six Sigma: Improving Your Companys Per ~ Gregory H. Watson John Wiley & Sons Gregory H. Watson |
| Six Sigma Execution: How The World's Greatest Companies Live And Breathe Si ~ George Eckes McGraw-Hill Publishing Co. George Eckes |
| Basics of Performance Measurement ~ Jerry L. Harbour Quality Resources Jerry L. Harbour |
| Balanced Scorecard Diagnostics: Maintaining Maximum Performance ~ P.R. Niven John Wiley & Sons Inc P.R. Niven |
| Six Sigma: Basic Tools and Techniques (NetEffect): Basic Tools and Techniqu ~ Donna C.S. Summers Prentice Hall Donna C.S. Summers |
| Managing Quality Fads: How American Business Learned to Play the Quality Game ~ Robert E. Cole Oxford University Press Inc, USA Robert E. Cole |
| Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices (Pren ~ Lynne Hambleton Prentice Hall Lynne Hambleton |
| Relationship Marketing (Professional Development) ~ Martin Christopher - Adrian Payne - David Ballantyne Butterworth-Heinemann Ltd Martin Christopher - ... |
| Total Quality in the Construction Supply Chain ~ John S Oakland - Marton Marosszeky Butterworth-Heinemann John S Oakland - Marton Marosszeky |
| Quality Management Demystified ~ Sid Kemp McGraw-Hill Publishing Co. Sid Kemp |
| Total Quality Service: Simplified Approach to Using the Baldridge Award Criteria ~ Sheila Kessler McGraw-Hill Education Sheila Kessler |
| ISO 9001:2000 Audit Procedures ~ Ray Tricker Butterworth-Heinemann Ray Tricker |
| Creating Powerful Brands ~ Leslie de Chernatony - Malcolm McDonald Butterworth-Heinemann Leslie de Chernatony - Malcolm McDonal... |
| Quality, Risk and Control in Health Care ~ Ellie Scrivens Open University Press Ellie Scrivens |
| ISO 9001: 2000 For Small Businesses: 2000 for Small Businesses ~ Ray Tricker Butterworth-Heinemann Ray Tricker |
| Six Sigma for Financial Services: How Leading Companies Are Driving Results ~ Rowland Hayler - Michael Nichols McGraw-Hill Education Rowland Hayler - Michael Nichols |
| Quality Beyond Six Sigma ~ Butterworth-Heinemann |
| Call Center Benchmarking: Deciding If Good Is Good Enough (Ichor Business Books) ~ Jon Anton - David Gustin Purdue University Press Jon Anton - David Gustin |
| Quality Is Personal: Foundation for Total Quality Management ~ Harry V. Roberts - Bernard Sergesketter The Free Press Harry V. Roberts - Bernard Sergesketter |
| The Mind of the Strategist: The Art of Japanese Business ~ Kenichi Ohmae McGraw-Hill Publishing Co. Kenichi Ohmae |
| ISO 9000: 2000: An A-Z Guide ~ Butterworth-Heinemann |
| Quality Without Tears: The Art of Hassle-Free Management ~ Philip B. Crosby McGraw-Hill Publishing Co. Philip B. Crosby |
| The Ultimate Training Workshop Handbook: A Comprehensive Guide to Leading S ~ Bruce Klatt McGraw-Hill Education Bruce Klatt |
| Four Days with Dr. Deming: A Strategy for Modern Methods of Management (Ree ~ William J. Latzko - David M. Saunders Prentice Hall William J. Latzko - David M. Saunders |
| Quality Control for Dummies (For Dummies) ~ Larry Webber Hungry Minds Inc,U.S. Larry Webber |
| Documenting and Auditing for ISO 9000 and QS 9000: Tools for Ensuring Regis ~ D.H. Stamatis Irwin Professional (USA) D.H. Stamatis |
| Design for Six SIGMA: Innovation for Enhanced Competitiveness ~ Gregory H. Watson Goal/QPC Gregory H. Watson |
| Six Sigma for Technical Processes: An Overview for R&D Executives, Technica ~ Clyde M. Creveling Prentice Hall Clyde M. Creveling |
| Lean Six Sigma for Federal Services ~ Mark Price - Peter Banfield - Mike, Jr. George - Allen Zeman McGraw-Hill Education Mark Price - Pete... |
| Building Reputational Capital: Strategies for Integrity and Fair Play That ~ Kevin T. Jackson Oxford University Press Inc, USA Kevin T. Jackson |
| Data Quality Assessment ~ Arkady Maydanchik Technics Publications LLC Arkady Maydanchik |
| Strategic Six Sigma for Champions: Keys to Sustainable Competitive Advantage ~ R. Eric Reidenbach Amer Society for Quality R. Eric Reidenbach |
| QS 9000 Handbook: A Guide to Registration and Audit (St Lucie) ~ Jay K. Bandyopadhyay St Lucie Press Jay K. Bandyopadhyay |
| Customer Oriented Software Quality Assurance ~ Frank P. Ginac Prentice Hall Frank P. Ginac |
| Business Process Management: Practical Guidelines to Successful Implementations ~ John Jeston - Johan Nelis Butterworth-Heinemann John Jeston - Johan Nelis |
| The Magic of Self-directed Work Teams: A Case Study in Courage And Culture ~ Paul C. Palmes Amer Society for Quality Paul C. Palmes |
| The Toyota Way: What Toyota Can Teach Any Business About High Quality, Effi ~ Jeffrey K. Liker American Media International LLC Jeffrey K. Liker |
| Total Organizational Excellence: Achieving World-class Performance ~ John S Oakland Butterworth-Heinemann John S Oakland |
| The Ultimate Training Workshop Handbook: A Comprehensive Guide to Leading S ~ Bruce Klatt McGraw-Hill Education Bruce Klatt |
| Lean-Six Sigma For Healthcare: A Senior Leader Guide To Improving Cost And ~ Chip Caldwell - Jim Brexler - Tom Gillem Amer Society for Quality Chip Caldwell - Jim Brexler - Tom ... |
| Juran on Quality By Design: The New Steps for Planning Quality into Goods a ~ J.M. Juran Simon & Schuster J.M. Juran |
| Quality Management - A New Era: Hong Kong 14 - 15 January 2005 ~ World Scientific Publishing |
| Applied Statistics For The Six Sigma Green Belt ~ Bhisham C. Gupta - H. Fred Walker Amer Society for Quality Bhisham C. Gupta - H. Fred Walker |
| Six Sigma in the Pharmaceutical Industry ~ Nunnally K. CRC Press Inc Nunnally K. |
| The Paradox of Excellence: How Great Performance Can Kill Your Business ~ David Mosby - Michael Weissman Pfeiffer Wiley David Mosby - Michael Weissman |
| Command Performance: The Art of Delivering Quality Service ("Harvard Busine ~ Harvard Business School Press |
| How to Improve Quality, Compliance, Customer Service and Ethics in the Insu ~ Les Abromovitz St Lucie Press Les Abromovitz |
| Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concep ~ Betsi Harris Ehrlich St Lucie Press Betsi Harris Ehrlich |
| 40 Top Tools for Manufacturers: A Guide for Implementing Powerful Improveme ~ Walter J. Michalski Productivity Press, Incorporated Walter J. Michalski |
| Juran: A Lifetime of Influence ~ John Butman John Wiley & Sons John Butman |
| The Control Theory Manager ~ William Glasser HarperCollins,Australia William Glasser |
| Operational Performance Measurement: Increasing Total Productivity ~ Will Kaydos St Lucie Press Will Kaydos |
| Memory Jogger II: a Pocket Guide of Tools for Continuous Improvement ~ Michael Brassard Goal / QPC Michael Brassard |
| ISO 9001:2000 Quality Registration Step-by-Step ~ Fred Dobb Butterworth-Heinemann Fred Dobb |
| Balanced Scorecard Step-by-step: Maximizing Performance and Maintaining Results ~ P.R. Niven John Wiley & Sons Inc P.R. Niven |
| Organizational Assessment: A Framework for Improving Performance ~ Charles Lusthaus International Development Research Centre,Canada Charles Lusthaus |
| The Black Belt Memory Jogger: A Pocket Guide for Six SIGMA Success ~ Six Sigma Academy Goal/QPC Six Sigma Academy |
| Earn What You Deserve: How to Stop Underearning and Start Thriving ~ Jerrold Mundis Bantam Doubleday Dell Publishing Group Jerrold Mundis |
| Firing on All Cylinders ~ Clemmer Irwin Professional (USA) Clemmer |
| Practical Support for ISO 9001 Software Project Documentation: Using IEEE S ~ Susan K. Land - John W. Walz John Wiley & Sons Inc Susan K. Land - John W. Walz |
| Improving Healthcare Quality and Cost with Six Sigma ~ Brett E. Trusko - Carolyn Pexton - Jim Harrington - Praveen Gupta Financial Times/ Prentice Hall Bre... |
| Quality Management for Information and Library Managers ~ Peter Brophy - Kate Coulling Gower Publishing Ltd Peter Brophy - Kate Coulling |
| The Complete Idiot's Guide to Lean Six SIGMA (Complete Idiot's Guides (Life ~ Breakthrough Management Group - Neil DeCarlo Alpha Books Breakthrough Management Group - Neil DeCarl... |
| Principles of Management for Quality Projects (Global Manager Series) ~ Michael Carruthers Thomson Learning Michael Carruthers |
| ISO 9000 and the Construction Industry (Chandos Series on Construction & Fa ~ Low Sui Pheng Chandos Publishing (Oxford) Ltd Low Sui Pheng |
| The Oliver Wight ABCD Checklist for Operational Excellence (Oliver Wight Ma ~ Oliver Wight International John Wiley & Sons Inc Oliver Wight International |
| Understanding the Essentials of the Six Sigma Quality Initiative ~ Stephen J. Snyder - Harold Star AuthorHouse Stephen J. Snyder - Harold Star |
| Three Levels of Power and How to Use Them ~ Caroline M. Myss Sounds True Audio Caroline M. Myss |
| Value Leadership: Winning Competitive Advantage in the Information Age ~ Michael C. Harris ASQC/Quality Press Michael C. Harris |
| International Network of Public Libraries: Quality Management in Public Lib ~ Ute Klassen Scarecrow Press Ute Klassen |
| Quality Quotes ~ Helio Gomes - Helio McGraw-Hill Education Helio Gomes - Helio |
| Six Sigma Quality for Business and Manufacture ~ Joseph Gordon Elsevier Science Joseph Gordon |
| Juran: A Lifetime of Influence ~ John Butman John Wiley & Sons John Butman |
| Six Sigma Deployment ~ Cary Adams - Praveen Gupta - Charlie Wilson Butterworth-Heinemann Cary Adams - Praveen Gupta - Charl... |
| ISO 9000-3: A Tool for Software Product and Process Improvement ~ Raymond Kehoe - Alka Jarvis - A. Shah-Jarvis Springer-Verlag New York Inc. Raymond Kehoe - Alka Jarv... |
| Hoshin Kanri: Policy Deployment for Successful TQM (Corporate Leadership) ~ Productivity Press, Incorporated |
| High Quality at Economical Cost: Concepts,Approaches,Techniques in Design a ~ Kailash N Anand Sage Publications Pvt. Ltd Kailash N Anand |
| Creating a Customer-Centered Culture: Leadership in Quality, Innovation, an ~ Robin L Lawton William C. Brown Robin L Lawton |
| Total Quality: Management, Organization and Strategy ~ Jr. Evans and Dean Academic Internet Publishers Incorporated Jr. Evans and Dean |
| Quality Assurance and the Law ~ Elaine Pritchard - Richard Reeves Butterworth-Heinemann Ltd Elaine Pritchard - Richard Reeves |
| Total Quality Management (Cram101 Textbook Outlines) ~ et al. Besterfield Academic Internet Publishers Incorporated et al. Besterfield |
| ISO 9001:2000 Audit Procedures (Computer Weekly Professional) ~ Raymond L. Tricker Butterworth-Heinemann Ltd Raymond L. Tricker |
| Handbook of Systems Engineering and Management (Wiley Series in Systems Eng ~ Andrew P. Sage - William B. Rouse John Wiley & Sons Inc Andrew P. Sage - William B. Rouse |
| Managing Service Quality: v. 3 (Quality Management in Services) ~ Paul Chapman Publishing |
| The Quality Audit Handbook ~ Society of Automotive Engineers (SAE) |
| Making Tqm Work: Quality Tools for Human Service Organizations (Surfactant ~ John Joseph Gunther - Frank Hawkins Springer Publishing Company John Joseph Gunther - Frank Hawkins |
| The Wall Street Diet: Making Your Business Lean and Healthy ~ Charles C. Poirier - Michael Bauer - William F. Houser Berrett-Koehler Charles C. Poirier - Michael ... |
| Managing Project Quality (Project Management Essential Library) ~ Timothy J. Kloppenborg - Joseph A. Petrick Management Concepts, Inc Timothy J. Kloppenborg - Joseph ... |
| The Changing Nature of Work: Implications for Occupational Analysis ~ National Research Council - Committee on Techniques for the Enhancement of Human Performance Nationa... |
| Practical Support for ISO 9001 Software Project Documentation: Using IEEE S ~ Susan K. Land - John W. Walz John Wiley & Sons Inc Susan K. Land - John W. Walz |
| Customer Integration: The Quality Function Deployment (QFD) Leader's Guide ~ Douglas Daetz - Bill Barnard - Rick Norman John Wiley & Sons Inc Douglas Daetz - Bill Barnard - Rick... |
| Six Sigma for Business Excellence ~ Penelope Przekop McGraw-Hill Publishing Co. Penelope Przekop |
| The TQM Transformation: A Model for Organizational Change ~ Gilmour Drummond Publishing |
| World Class IT Service Delivery ~ Peter Wheatcroft British Computer Society Peter Wheatcroft |
| Design for Six Sigma: The Revolutionary Process for Achieving Extraordinary ~ Subir Chowdhury Kaplan Business Subir Chowdhury |
| Six Sigma Best Practices: A Guide to Business Process Excellence for Divers ~ Dhirendra Kumar J. Ross Publishing Dhirendra Kumar |
| Beyond Value at Risk: New Science of Risk Management (Frontiers in Finance) ~ Kevin Dowd John Wiley and Sons Ltd Kevin Dowd |
| Six Sigma Demystified: A Self-teaching Guide (Demystified) ~ Paul A. Keller - Tom Pyzdek McGraw-Hill Education Paul A. Keller - Tom Pyzdek |
| Poka-yoke: Improving Product Quality by Preventing Defects (Improve Your Pr ~ Nikkan Kogyo Shimbun Productivity Press, Incorporated Nikkan Kogyo Shimbun |
| After the Quality Audit: Closing the Loop on the Audit Process ~ J.P. Russell - Terry Regel ASQC/Quality Press J.P. Russell - Terry Regel |
| Quality Is Personal: Foundation for Total Quality Management ~ Harry V. Roberts - Bernard Sergesketter The Free Press Harry V. Roberts - Bernard Sergesketter |
| Quality Management Demystified ~ Sid Kemp McGraw-Hill Publishing Co. Sid Kemp |
| Six Sigma for Business Excellence ~ Penelope Przekop McGraw-Hill Publishing Co. Penelope Przekop |
| Total Quality Service: Principles, Practices and Implementations (St Lucie) ~ D.H. Stamatis St Lucie Press D.H. Stamatis |
| Handbook for Productivity Measurement and Improvement ~ Productivity Press, Incorporated |
| Dr. Deming: The American Who Taught the Japanese About Quality ~ Rafael Aguayo Prentice Hall & IBD Rafael Aguayo |
| Step-by-Step QFD: Customer-driven Product Design ~ John Terninko St Lucie Press John Terninko |
| What Is Lean Six Sigma? ~ Michael L. George - David Rowlands - Bill Kastle McGraw-Hill Publishing Co. Michael L. George - Davi... |
| The Changing Nature of Work: Implications for Occupational Analysis ~ National Research Council - Committee on Techniques for the Enhancement of Human Performance Nationa... |
| CMM Implementation Guide: Choreographing Software Process Improvement: Chor ~ Kim Caputo Addison Wesley Kim Caputo |
| What Is Design for Six Sigma? (What Is the What Is . . . Series) ~ Roland R. Cavanagh - Robert P. Neuman - Peter S. Pande McGraw-Hill Education Roland R. Cavanagh - Ro... |
| The Ultimate Six Sigma: Beyond Quality Excellence ~ Keki R. Bhote Amacom Keki R. Bhote |
| Deming: The Way We Knew Him (St Lucie) ~ Frank Voehl - et al St Lucie Press Frank Voehl - et al |
| Lean Sigma: A Practitioner's Guide ~ Ian D. Wedgwood Prentice Hall Ian D. Wedgwood |
| The Mind of the Strategist: The Art of Japanese Business ~ Kenichi Ohmae McGraw-Hill Publishing Co. Kenichi Ohmae |
| Managing Quality Fads: How American Business Learned to Play the Quality Game ~ Robert E. Cole Oxford University Press Inc, USA Robert E. Cole |
| Business Performance Through Lean Six Sigma: Linking The Knowledge Worker, ~ James T. Schutta Amer Society for Quality James T. Schutta |
| Implementing an Environmental Audit: How to Gain a Competitive Advantage Us ~ Grant Ledgerwood - Elizabeth Street - Riki Therivel Irwin Professional (USA) Grant Ledgerwood - Eliz... |
